Home Visitors have a unique relationship with the families they serve, and parents often confide in them about private matters. A family has the right to expect that what is seen and heard in the home will be kept in the strictest confidence.
- Written material must be kept confidential, including the home visitor’s working file and central file in the office.
- Staff should never leave confidential records out in the open, including in a vehicle.
- When documenting, staff should write only what is necessary and factual. Subjective information, assumptions, and opinions should not be included.
- Parents have the right to read any and all portions of their files, so staff should always be thoughtful and professional in documentation.
Anytime home visitors discuss a family with other Home Visitors, program staff, or agencies, it should only be for the purposes of assisting the family or child.